Welcome to Ryslip’s Pet Travel Page!
Scroll down for ‘About Us’, ‘Meet The Team’ , ‘ A Guide to the Export Process’, ‘Frequently Asked Questions’, ‘Travel Kennels’, and ‘Guidance for Dimensions of Container (As per the IATA Live Animal Regulations)’
We pride ourselves on giving a personal and efficient service which ensures that you will receive the very best attention and help during all stages of your pet’s export. Moving abroad with your pet will be the most exciting time of your life but probably the most stressful too. We will advise you on all the necessary and sometimes very complex documentation and guide you through every step of the way.
Our veterinary surgeon visits the kennels routinely every working day which enables us to offer a complete and comprehensive service. Our vet will carry out any testing and treatment necessary to ensure that you and your animals have a stress-free move. We can also arrange for collection from your address anywhere in Great Britain.
We are member of IPATA, “The Pet Shipping Experts”!
Meet The Team!
Having been involved with Ryslip’s export department since the early 70s, Liz has seen many changes over the years.
Now in her senior years she is still very interested and keen to stay in touch with the latest regulations and enjoys talking to customers especially dog people and breeders.
However as most things become more complicated and never simple, she is quite happy to leave the more technical side to her two sons, John and Clem, to ensure an efficient service.
Following his father’s legacy of starting up Ryslip Group Ltd in 1962, John joined us in January, 1982.
John went on to meet his wife Jackie here, and to have 2 children, one of which also now works here.
John is a director of the company and has been working in the pet travel industry for almost 40 years.
He is the proud owner of 3 Lancashire Heelers.
Rebecca has been a part of the team for coming up to 3 years and has quickly become a reliable and knowledgeable member.
Rebecca joined the team after graduating from Royal Holloway, University of London with a degree in Economics with French.
Her hobbies include horse riding and baking.
She has a horse and a black cat, and frequently spends time with her mother’s 3 dogs.
Mavis is our office dog and has been with us for nearly 4 years.
Mavis is always very keen to meet visitors, and will even warm your seat up for you before you arrive!
A Guide to the Export Process
The following can be used as a general guide to the export process with Ryslip.
- So you’ve decided, or are considering moving abroad with your beloved pet, or perhaps importing a pet from the UK. The first step will be to request a quote from us. This can be via telephone +44 (0) 1344 424144 (available Monday – Friday 9am-5pm), emailing email@example.com, or completing our enquiry form below. Once we have received your request, we will answer you as quick as we can via email providing an itemised quote, destination country regulations, and a shipping instruction form. You may decide that some items you do not need, for example the ‘fit to fly’ health certificate, if you plan on using your own vet. This is fine, we only charge for what we do. Should you have any questions or special requests regarding the quote, feel free to either call us or drop us an email.
- After looking at your quote, you have decided you are happy to go ahead. Complete the Shipping Instruction form which came with your quote via email, and return it back to us.
- Having received your Shipping Instruction Form, we will then go on to book your flight, and apply for any relevant health certificates as needed.
- Once we have flight confirmation, we will send this to you via email. The airline will contact you shortly afterwards via telephone or email to confirm you will be available to collect your pet from the destination airport. This is known as an ‘OK to Forward’
- The day before the flight (or sometimes 2/3 days depending on the country requirements), you will bring your pet to Ryslip (or we will collect your pet from you if this has been previously arranged) before 1pm for the health examination and to check your travelling box is suitable.
- Once the travelling box has been deemed suitable, we will take payment.
- We will take photocopies of all completed health documents and the completed Air Waybill, and send these on to you and your agent if applicable.
- Your pet will board overnight with us in our kennels or cattery.
- We will transport your pet to the airport ready for their flight.
- Your pet will be handled by the animal team at the airport and boarded onto the plane.
- You or your agent, if applicable, will collect your pet from the destination airport, and pay any handling charges or customs clearance charges.
- Enjoy your time with your pet in your new destination!
Frequently Asked Questions
Where does my pet go on the plane?
Your pet will be kept in a separate area in the hold of the plane. This area is pressurised and temperature controlled and a night light may be available. Your pet will be in his/hers crate with an absorbent Snug Rug and constant access to water.
Can you collect my pet from my house?
Yes we can. Let us know when you request a quote that you would like us to do this, and we will add this to the quote and arrange it for you.
Will my pet suffocate or freeze to death?
Your pet will be kept in a separate area in the hold which is pressurised and temperature controlled. If either of these features are not working, the plane will not accept your pet to fly and will be moved onto a different flight.
Can I sedate my pet before the flight?
You will not be able to sedate your pet for the flight as it is considered unsafe.
Will my pet have food and water on the flight?
Your pet will not be fed during the flight as we do not want them to have to sit with mess in their crate, but they will have constant access to water.
Do I have to be on the same flight?
In general, you do not have to be on the same flight, however according to some country regulations this could be a possibility, but very rare.
Can I use my own crate?
You may use your own crate as long as it conforms to the IATA regulations as given below on this page. The box must be sturdy and have metal fixings with ventilation on 4 sides. If you are unsure if your crate is okay, check with us and we will advise. We supply wooden and plastic crates if required.
How old does my pet need to be to travel?
This is dependant on both country and airline regulations. The absolute minimum age is 10 weeks, but other countries do have different regulations which could mean a pet is nearly a year old before it can travel.
Does my pet have to be vaccinated to travel?
This again is dependant on country regulations, however to stay at our kennels or cattery, your pet must be vaccinated.
Where do I go when I collect my pet from the airport?
In general, this will be at the cargo terminal of the airport, however please check with the airline when they call you for the ‘OK to Forward’.
Does your quote include all costs?
Our quote includes most costs however there may be a few extra costs that we do not cover. This can include but is not limited to: treatments and examinations at your vets, import permits, quarantine, handling and customs charges at the destination.
Does my pet have to board overnight?
We need your pet with us the day before (or sometimes longer depending on country requirements) to check the travelling crate and complete any remaining paper work. Your pet does not necessarily have to then stay overnight with us, but it does make it easier than travelling back to us the next day to get your pet to us at the early hours for its flight.
Do I have to use your vet?
You do not have to use our vet, but if you choose to use your own, please send us copies of all paperwork as soon as possible so that we can check it is correct. We will usually need original copies of all health documents.
Why is my pet’s flight so expensive?
Unfortunately, animal’s flights are more expensive than human flights. This is due to the increased number of staff needed to ensure the safety of your pet, and also that the price is determined by the size of your pet. There are additional handling and customs charges too.
Can I put my pet under my seat on the plane?
This is not normally an option unless your pet’s container is below 8″ tall. This would be booked through excess baggage, and you would book your pet on your own ticket, instead of us booking your pet’s flight for you.