FAQs

Please see below our most common questions. If you have a question that isn’t answered below, please get in touch.

Frequently Asked Questions

Where does my pet go on the plane?

Your pet will be kept in a separate area in the hold of the plane. This area is pressurised and temperature controlled and a night light may be available. Your pet will be in his/hers crate with an absorbent Snug Rug and constant access to water.

Can you collect my pet from my house?

Yes we can. Let us know when you request a quote that you would like us to do this, and we will add this to the quote and arrange it for you.

Will my pet suffocate or freeze to death?

Your pet will be kept in a separate area in the hold which is pressurised and temperature controlled. If either of these features are not working, the plane will not accept your pet to fly and will be moved onto a different flight.

Can I sedate my pet before the flight?

You will not be able to sedate your pet for the flight as it is considered unsafe.

Will my pet have food and water on the flight?

Your pet will not be fed during the flight as we do not want them to have to sit with mess in their crate, but they will have constant access to water.

Do I have to be on the same flight?

In general, you do not have to be on the same flight, however according to some country regulations this could be a possibility, but very rare.

Can I use my own crate?

You may use your own crate as long as it conforms to the IATA regulations as given below on this page. The box must be sturdy and have metal fixings with ventilation on 4 sides. If you are unsure if your crate is okay, check with us and we will advise. We supply wooden and plastic crates if required.

How old does my pet need to be to travel?

This is dependant on both country and airline regulations. The absolute minimum age is 10 weeks, but other countries do have different regulations which could mean a pet is nearly a year old before it can travel.

Does my pet have to be vaccinated to travel?

This again is dependant on country regulations, however to stay at our kennels or cattery, your pet must be vaccinated.

Where do I go when I collect my pet from the airport?

In general, this will be at the cargo terminal of the airport, however please check with the airline when they call you for the ‘OK to Forward’.

Does your quote include all costs?

Our quote includes most costs however there may be a few extra costs that we do not cover. This can include but is not limited to: treatments and examinations at your vets, import permits, quarantine, handling and customs charges at the destination.

Does my pet have to board overnight?

We need your pet with us the day before (or sometimes longer depending on country requirements) to check the travelling crate and complete any remaining paper work. Your pet does not necessarily have to then stay overnight with us, but it does make it easier than travelling back to us the next day to get your pet to us at the early hours for its flight.

Do I have to use your vet?

You do not have to use our vet, but if you choose to use your own, please send us copies of all paperwork as soon as possible so that we can check it is correct. We will usually need original copies of all health documents.

Why is my pet’s flight so expensive?

Unfortunately, animal’s flights are more expensive than human flights. This is due to the increased number of staff needed to ensure the safety of your pet, and also that the price is determined by the size of your pet. There are additional handling and customs charges too.

Can I put my pet under my seat on the plane?

This is not normally an option unless your pet’s container is below 8″ tall. This would be booked through excess baggage, and you would book your pet on your own ticket, instead of us booking your pet’s flight for you.

Our Opening Times

Ryslip Group Main Reception

Monday - Friday:
9:00am - 5:00pm
Monday - Friday:
9:00am - 5:30pm

Saturday:
9:00am - 1:00pm

Sunday:
Closed

Boarding Kennels and Cattery

Pick Up & Drop Off Times:

Monday to Saturday:
8.30am - 9.30am
11.00am -12.00pm
4.00pm - 5.30pm

Sunday:
9.00am - 12.00pm
4.00pm - 5.00pm

Boarding Licence Number: LI/19/01260/ANBOAR

Kennels & Cattery or Field, Barn & Classroom Booking Enquiries

Please choose from the buttons below to book the Kennels & Cattery, or the Enclosed Exercise Field, Agility Field, Agility Barn or Classroom.

Kennels & Cattery Enclosed Field, Agility Field, Barn & Classroom